We at Little Man Happy want to ensure that you and your little ones are completely satisfied with your purchases. If, for any reason, you are not entirely happy with your order, we offer a hassle-free returns policy to make the process as easy as possible. Please read the following guidelines for returning items:
- Items must be returned within 14 days from the date of delivery to the following address: Little Man Happy, Menzelstr. 28, 12157 Berlin Germany
- The items must be in their original condition, unworn, unwashed, and with all original tags and packaging intact.
2. Initiate a Return
- To initiate a return, please contact our customer support team at firstname.lastname@example.org and provide your order number and items that you would like to return.
3. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to a mistake on our end (e.g., wrong item or size shipped).
- We recommend using a trackable shipping method to ensure your returned package reaches us safely.
4. Refunds and Processing
- Once we receive the returned item and verify that it meets our return policy criteria, we will process your refund.
- Refunds will be issued to the original payment method used during the purchase.
- Please allow up to 5-7 business days for the refund to reflect in your account, depending on your bank or payment processor.
- If you wish to exchange an item for a different size or color, we kindly request you to place a new order through our website.
6. Non-Returnable Items
Certain items are not eligible for returns due to hygiene reasons or other restrictions. These may include but are not limited to:
- Swimwear, including socks and underwear.
- Personalized or customized items.
- Items marked as “samples” on our website.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a return or replacement at no additional cost to you.
Our aim is to make the return process as smooth and convenient as possible. If you have any questions or need assistance with your return, please don’t hesitate to reach out to our friendly customer support team.
Thank you for choosing Little Man Happy. We look forward to assisting you.
Love, Team LMH